At Friend Fragrances, we are committed to providing you with premium perfumes and a delightful shopping experience. Your satisfaction is our priority, and we want every purchase to meet your expectations. Please read our detailed return policy below.

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⏰ 1. Return Period

We accept returns within 7 days of receiving your order. Please contact us as soon as possible if you wish to return a product. Returns requested after 7 days cannot be accepted.

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📦 2. Condition of Products

To be eligible for a return, your product must meet the following criteria:

• Unopened and unused

• In its original packaging

• Accompanied by the original receipt or proof of purchase

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⚠️ 3. Broken or Damaged Bottles

Please note: Broken bottles cannot be returned under any circumstances.
We carefully package all products for safe delivery. If your product arrives damaged during shipping, contact us immediately for guidance.

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📞 4. How to Initiate a Return

To start the return process, reach out to us via:

• Phone: 0308 0011221

• Email: info@friendfragrances.com

Our friendly support team will guide you through the return steps to ensure a smooth experience.

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🏠 5. Return Address

Please send all return items to:
Shop No 3, Al Ghani Market, Talab Gunj Chowk, Main Bazar Raiwind Rd, Sher Shah Colony, Lahore

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💳 6. Refund Process

Once we receive and inspect your returned product:

• Refunds are processed within 5–7 business days

• Refunds are issued to your original payment method

We aim to make the process as quick and hassle-free as possible.

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💬 7. Customer Support

If you have any questions or concerns, our dedicated team is always ready to help. Don’t hesitate to reach out through phone or email.

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Friend Fragrances is dedicated to delivering premium scents and a seamless shopping experience. Thank you for trusting us with your fragrance journey!