At Friend Fragrances, your privacy is very important to us. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

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📝 1. Information We Collect

When you visit our website or make a purchase, we may collect the following information:

• Personal information: Name, email address, phone number, and shipping address

• Payment information: Credit/debit card details (processed securely by our payment provider)

• Usage data: Pages visited, time spent on the website, and browsing behavior

This information helps us provide better service and improve your shopping experience.

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📦 2. How We Use Your Information

We use your data to:

• Process and deliver your orders efficiently

• Respond to your inquiries and provide customer support

• Send updates about promotions, new products, or services (if you opt-in)

• Improve our website and customize your shopping experience

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🔒 3. Data Security

We take the security of your personal information seriously:

• All sensitive information is encrypted and stored securely

• Access to personal data is limited to authorized personnel only

• We implement technical and organizational measures to protect your data from unauthorized access or misuse

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👥 4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data only in the following situations:

• With trusted service providers to process orders or payments

• When required by law or legal obligations

• To protect our rights, safety, or property

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🍪 5. Cookies and Tracking

Our website uses cookies to enhance your browsing experience:

• Cookies help remember your preferences and shopping cart

• You can disable cookies in your browser settings, but some features may not work properly

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🗑️ 6. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request corrections or updates to your data

• Request deletion of your information (except where required by law or for order processing)

To exercise your rights, contact us at:

• Phone: 0308 0011221

• Email: info@friendfragrances.com

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💬 7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with the date of the latest update. We encourage you to review it periodically.

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Friend Fragrances is committed to protecting your privacy and ensuring a safe and secure shopping experience. Thank you for trusting us with your personal information.