Refund Policy
💰 Refund Policy – Friend Fragrances
At Friend Fragrances, we are committed to ensuring that every customer is completely satisfied with their purchase. We understand that sometimes a product may not meet your expectations, and our refund policy is designed to be clear, fair, and hassle-free.
⏳ 1. Refund Eligibility
To be eligible for a refund, your purchase must meet the following criteria:
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The product is returned within 7 days of delivery
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The item is unopened, unused, and in its original packaging
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You provide proof of purchase or receipt
⚠️ Important: Broken bottles cannot be refunded under any circumstances. Please inspect your items carefully upon delivery.
📝 2. How to Request a Refund
To request a refund, please contact our customer support team immediately:
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Phone: 0308 0011221
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Email: info@friendfragrances.com
Our team will guide you step by step through the refund process and provide instructions for returning your product safely.
🏠 3. Returning the Product
Please send your product to the following address:
Shop No 3, Al Ghani Market, Talab Gunj Chowk, Main Bazar Raiwind Rd, Sher Shah Colony, Lahore
Tips for returning your product safely:
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Use secure packaging to prevent damage during transit
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Include all original packaging and accessories
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Ensure the item is clearly labeled with your name and order details
💳 4. Refund Process
Once we receive your returned item and verify its condition:
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Refunds will be processed within 5–7 business days
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The refund will be issued to your original payment method
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You will receive a confirmation email once your refund is completed
We strive to make the refund process smooth, transparent, and quick.
💬 5. Customer Support
If you have any questions, concerns, or need assistance with your refund, our dedicated support team is always ready to help. We aim to provide friendly and prompt support to ensure your satisfaction.
At Friend Fragrances, we are committed to delivering premium fragrances, excellent service, and a seamless shopping experience. Your trust and satisfaction are our top priorities.